We want to make your shopping experience as smooth and enjoyable as possible. Please review our shopping policies to understand how we handle orders, payments, and product availability.

All items are subject to availability. We reserve the right to discontinue any product at any time. If you're experiencing issues with your order, please contact our customer support team.

United States & International Shipping Policies

Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and selected shipping method. Free shipping is available on orders over $100 within the continental United States. IMPORTANT: We do not ship directly to international addresses. However, you can use a forwarder to easily manage your shipments from the US. Signing up with a forwarder will give you a US address that you can use for shopping on our website and any other business shipping out of the US. -Must be 18 years of age or older to purchase Airsoft, Air guns & Accessories from NEWAVE ENTERPRISES LLC(THENEWAVESHOP.COM) -By completing the checkout process you acknowledge and agree to all of NEWAVE ENTERPRISES LLC policies, terms, and conditions. -Shipping fees are non-refundable, there are absolutely no exceptions. -If a shipment is deemed as not deliverable and returned to us, the additional return shipping fees charged to us by the shipping company will be deducted from the amount we are able to refund. -It is the customer's responsibility to research any local restrictions concerning the products being purchased. -We will provide proof of shipping in the form of a tracking number. -The buyer assumes all responsibility for the shipment once it has left our store. -We will not be held responsible for shipments seized by any country's customs and are not eligible for any refunds. -By purchasing products from NEWAVE ENTERPRISES LLC (THENEWAVESHOP.COM) you agree that you are responsible for any and all additional fees related to, but not limited to, import taxes, tariffs, VAT, etc. -Any package(s) with tracking stating the item was delivered as addressed shall be assumed to be properly handled and delivered by whatever carrier service was last in possession of it. -Any lost or missing package claims where tracking states that the package was delivered must be handled by the customer and their local carrier service(s). -International return shipping costs, including any import/export fees, are the responsibility of the customer. NEWAVE ENTERPRISES LLC (THENEWAVESHOP.COM) reserves the right to apply restocking or depreciation fees on any returned items or orders. We recommend checking with your local authorities before placing your order as import laws are subject to change. NEWAVE ENTERPRISES LLC (THENEWAVESHOP.COM) will not be held responsible for delays or confiscations by customs or law enforcement due to non-compliant products being ordered and shipped outside of the US. NEWAVE ENTERPRISES LLC (THENEWAVESHOP.COM) does not provide any state or country compliant marking services such as painting, taping, or branding products such that they may require by local, city, state, region, county, country, or otherwise law. It is the purchaser's responsibility to know any and all applicable laws. By placing an order, you also agree that you are able to legally import and possess any and all products in your order.

International shipping is available to select countries. Additional duties and taxes may apply and are the responsibility of the customer.

Return Policy

We accept returns within 30 days of purchase. Items must be in original condition with tags attached. Products that are damaged, scratched, misused, missing parts or accessories, are not eligible for a refund or exchange. All returned items will be inspected by a professional. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

To initiate a return, please contact our customer support team with your order number and reason for return. Refunds are typically processed within 5-7 business days after we receive the returned item.

Privacy Policy

We value your privacy and are committed to protecting your personal information. Our privacy policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

SMS Messaging Policy Purpose: The purpose of this policy is to ensure clarity and transparency regarding the SMS messaging services provided by NeWave Enterprises LLC (hereinafter referred to as "the Business"). This policy outlines the terms and conditions related to the SMS messages that recipients may receive from the Business. "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties." 1. Consent to Receive Messages By providing your phone number and opting in to receive SMS messages from the Business, you consent to receive automated text messages regarding updates, promotions, alerts, and other information relevant to our services. Your consent is indicative of your agreement to receive these messages from us. 2. Privacy Commitment The Business is committed to maintaining the confidentiality of your personal information. We want to assure you that your personal information will not be shared with third parties for marketing purposes without your explicit consent. We respect your privacy and strive to protect your data. 3. Message Frequency Recipients of SMS messages from the Business may receive messages at varying frequencies. The frequency may vary based on upcoming promotions or seasonal sales. Messages may also be sent on a recurring basis. 4. Opt-Out Instructions If you no longer wish to receive SMS messages from the Business, you may reply with the word “STOP” or any other designated keywords (e.g., UNSUBSCRIBE) to opt-out of future messaging. After opting out, you will receive no further messages unless you decide to opt back in. 5. Help and Support For any questions or concerns regarding the SMS messaging service provided by the Business, you may reply with the word “HELP.” This will provide you with assistance or information related to your SMS communication with us. 6. Message and Data Rates Please be aware that standard message and data rates may apply based on your mobile carrier. The recipient is responsible for any costs charged by their mobile service provider for receiving SMS messages. Contact Information For additional information or inquiries regarding this SMS Messaging Policy, please contact us at: newavent@hotmail.com. We do not sell or share your personal information with third parties except as necessary to fulfill your order or as required by law. You can opt out of marketing communications at any time.

Terms of Service

By using our website, you agree to our terms of service. These terms outline the rules for using our site, making purchases, and interacting with our content. They also specify our limitations of liability and intellectual property rights.

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the updated terms.